Training

Workshops & Courses

Enhance your team’s practical skills with our expert-led workshops and courses, which use blended learning to equip frontline practitioners with proven strategies for navigating challenging client conversations and safely de-escalating mental health crises.

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  • Managing Mental Health Crises

    Institute of Capacity Building

    Recognise early signs of mental health crises, apply trauma-informed de-escalation, and boost safety, service quality, and workforce wellbeing.

    Available: Blended (Face to Face and/or Online)
    Duration: 8 hours Cost

  • Conversations that Count

    Institute of Capacity Building

    Equip employment, disability, and community sector workers to confidently handle challenging client interactions, build connections, and foster productive dialogue.

    Available: Blended (Face to Face and/or Online)
    Duration: 2 hours e-learning and 6 hours live training

  • Accidental Counselling

    Institute of Capacity Building

    Gain essential counselling and listening skills, set clear boundaries, and protect your wellbeing while supporting clients with confidence and care.

    Available: Face to Face, Online
    Duration: 1 day F2F or two 1/2 day sessions online

  • Well and Able: Self-care and Boundaries in the caring industry

    Institute of Capacity Building

    This one-day workshop helps care staff respond safely and calmly to complex client situations, with tools for de-escalation, boundaries and self-care.

    Available: 1:1, Face to Face, Online, Group
    Duration: Eight 90min sessions conducted weekly

  • DISC-over your style

    DISC

    Unlock your communication strengths with a DISC assessment and 90-minute webinar packed with tools to improve conversations at work and beyond.

    Available: Online
    Duration: 90 min

  • CALM Conversations Suicide intervention

    Suicide Prevention Australia

    Suicide intervention training equips you to recognise risk, use CALM conversations, build safety plans and connect people to help, giving you confidence to save lives.

    Available: Face to Face, Online
    Duration: 1 day F2F or two 1/2 day sessions online

  • Mental Health First Aid

    Mental Health First Aid Australia

    Essential mental-health first aid skills to spot hidden distress, support conversations, guide early help and guard your wellbeing in community and care roles.

    Available: Face to Face, Online
    Duration: 2 days or 5 hours e-learning and two 2.5 hour webinars virtually